Manage Service Outage Messages

In the event of a specific service is unavailable or scheduled for downtime, it is possible to inform the users of the banking services applications about the same with the help of the Service Outage Message. A user with Admin or a similar role can schedule outage messages on banking services downtime. The user can select a service and decide the time/duration of the outage message. Not more than two outage messages can be scheduled for the same duration. In case a Service Outage Message is Active and enabled from the associated service, the online banking application users will see this message on their dashboard screens on login. 

Use the feature to manage service outage messages.  

Menu path: Application Content Management > Service Outage Messages

The application displays the Service Outage Messages screen which lists the statuses of outage messages for a list of banking services. Each outage message is associated with a name and is shown in rows with the following details: Name, Application Name, Start Date and Time, End Date and Time, and Status.

You can sort the list based on Name, Start Date or End Date by using the sorticon (denotes sorted by that column). You can customize the list view by using the filter icon shown against the Application Name and Status columns. 

You can do the following on the Service Outage Messages screen:

• Add a Service Outage Message
• Edit a Service Outage Message
• Copy a Service Outage Message
• Pause a Service Outage Message
• Terminate a Service Outage Message
• Delete a Service Outage Message
• Search for a Service Outage Message

Actions

The Action tab appears only when you select an outage message either in the Active, Pause or, Scheduled status. Using this tab you can carry out a bulk action such as delete, terminate or, pause outage messages. However, the bulk action is possible only when outage messages with a similar status are selected. The bulk action options vary with an outage message status. 

The bulk action options for each outage message status as follow:

• Active - Pause, Terminate, Delete
• Pause - Resume, Terminate, Delete
• Scheduled - Delete

Add a Service Outage Message

Use the feature to add a new service outage message.

Menu path: Application Content Management > Service Outage Messages > Add Outage Message

In the Add screen do the following:

• Name: Provide a name/title to the outage message. 
• Applications: Select an application/s or all from the drop-down menu.
• Outage Message: The message must be within 200 characters.
• Start Date: Select a start date for scheduling the outage message.
• End Date: Select the end date for completing the scheduled outage message.

Click Create. The newly created outage message is displayed on the Service Outage Messages screen.

NOTE: You can cancel the process at any time. The changes are not saved.

Edit a Service Outage Message

Use the feature to edit a service outage message.

Menu path: Application Content Management > Service Outage Messages > Contextual menu > Edit 

On the Edit screen you can do the following:

• Name: Modify the name in this section.
• Applications: You select/deselect a banking service from the drop-down menu.
• Outage Message: Modify the message. It must be within 200 characters.
• Start Date & Time: Choose a different start date and time.
• End Date & Time: Choose a different end date and time.

Click Save to update the outage message. The application saves the updated outage message and displays it on the same row on the Service Outage Messages screen.

NOTE: You can click Cancel at any time to abort the process. The changes are not saved.

Copy a Service Outage Message

Use the feature to copy a service outage message. You can copy any service outage service irrespective of its status.  

Menu path: Application Content Management > Service Outage Messages > Contextual menu > Copy

On selecting the Copy option, you will be navigated to the Add Outage Message. To create a new service outage message, you can modify any of the following fields on the screen:

• Name: You must change the name of the message to be created.
• Applications: Select an application(s) from the drop-down menu.
• Message: Change the message as per your requirement.
• Start Date & Time: Select a start date.
• End Date & Time: Select an end date.

Pause a Service Outage Message

Use the feature to pause a service outage message. Only those outage messages with status as Active can be paused. 

Menu path: Application Content Management > Service Outage Messages > Contextual menu > Pause

Terminate a Service Outage Message

Use the feature to terminate a service outage message. Only those outage messages with status as Active and enabled from the associated service are displayed on the banking services application. 

Menu path: Application Content Management > Service Outage Messages > Contextual menu > Terminate

NOTE: The options available to the users from the contextual menu vary based on the status of the service outage message. For example, a service outage message with Completed status will only have the Copy option whereas a service outage message with Active staus will have multiple actions options such as Copy, Terminate, Pause, and Delete.

Delete a Service Outage Message

Use the feature to delete a service outage message.

Menu path: Application Content Management > Service Outage Messages > Contextual menu > Delete

Select the check box next to outage message you need to delete. The Spotlight application displays the Delete  icon. Click the Delete icon.

The application deletes the outage message and removes it from the outage message list.

You can also select multiple, or even all, outage messages and delete them.

Search for a Service Outage Message

Use the feature to search for a service outage message.

Menu path: Application Content Management > Service Outage Messages > Search

Enter the required service name or a part of the outage message in Search. The application displays the search results with the list of service outage messages.