Introduction to Teller

The Teller functionality covers specific requirements for cash transactions. For AML purposes, ID details are captured for any large cash deposit done by a non-customer. Damaged and suspect notes are tracked so they can later be reported to the regulators. This user guide also explains how to capture the customer ID of a customer who is depositing or withdrawing money in another customer account. The customer ID is captured during the transaction.

Banks have to send a report to their central bank with the list of all cash related transactions performed by the teller operation in the bank for a specified period, which consists of all incoming and outgoing cash transactions, with the split of suitable and non suitable currencies at denomination level.

The functionality of non-customer cash transactions, facilities the non-customers to deposit cash in the bank’s customer account and also withdraw cash by en cashing the customer’s cheque. In order to adhere to the regulations, the non-customer details are stored in the system. The required details  for cash deposit and withdrawal are:

Non-customer information	Required for cash deposit	Required for cash withdrawal
Name	Yes	Yes
Surname1	Yes	Yes
Surname2	Yes	Yes
Non-Customer Legal ID	Required only  if the deposits in local currency  exceeds 1000	Yes
Legal Doc name	Required only , if the deposits in local currency  exceeds 1000	Yes

The withdrawal and deposit are done through versions created specifically for transaction done by the non-customers.

The parameter application ESTELL.PARAMETER holds the non-customer cash threshold, which would be checked in case of deposits.

The non-customer transactions are stored in a file and through an enquiry, the details of the non-customer and the transactions are displayed.

Cash transactions including deposits in LCY and FCY, issuance of a pay order beyond a specified threshold, if performed by a third party, require validation of specific information including the availability of legal ID, purpose of the deposit and validating other personal information as name, address etc of the depositor.